Contact Us
Xelquarvo and xelquarvo.com are owned and operated by Chongqing Qiannanxun Trading Co., Ltd.
Need help with a lamp or an existing order? Our customer support team can assist with product specifications, order updates, shipping, payments, returns, refunds, and privacy requests.
Get in Touch
Email service@xelquarvo.com. For an existing order, include your order number, the email address used at checkout, and a brief description of your request.
Product & Delivery Issues
If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with clear photos or videos of the issue. Include images of the packaging and shipping label where available. Retain the item and packaging while we review your request.
Returns
Eligible returns can be requested within 30 calendar days after delivery. Please contact us before sending anything back. We will provide return instructions and the designated return address. Our registered business address is not a return address unless we specifically instruct you to use it.
Business Information & Contact
Brand Name: Xelquarvo
Website: xelquarvo.com
Legal Company Name: Chongqing Qiannanxun Trading Co., Ltd.
Registered Address: No. 3, Floor 1, Building 1, No. 4 Shanhu Road, Nanping Subdistrict, Nan'an District, Chongqing, China.
Customer Support Email: service@xelquarvo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM ET.
We aim to respond to inquiries within 1–2 business days. Investigations involving carriers, payment providers, or privacy requests may require additional time.