Shipping Policy

Xelquarvo and xelquarvo.com are owned and operated by Chongqing Qiannanxun Trading Co., Ltd.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing time is separate from delivery time. Weekend and public-holiday orders generally begin processing on the next business day. We will contact you if an unusually long processing delay occurs.

Estimated Delivery

Standard delivery to the United States generally takes 5–12 business days after dispatch. Including processing, the estimated total is 6–15 business days. Delivery to other destinations varies by shipping method, carrier, customs, and local conditions. Available estimates are displayed at checkout. These are estimates, not guaranteed arrival dates.

Shipping Fees

Eligible orders of US$29.99 or more qualify for free standard shipping. Available methods, charges, geographic restrictions, and exclusions are shown at checkout before payment. Other shipping charges may depend on destination, package size, weight, and order contents.

Fulfillment & Tracking

Orders may ship from our own or partner facilities depending on inventory and destination; a local warehouse is not guaranteed. Items may ship separately and arrive on different dates. We email available tracking information after dispatch. Carrier updates may take several business days to appear.

Address Changes

Provide a complete and accurate delivery address. Contact us promptly to request corrections or cancellation; changes cannot be guaranteed after processing or shipment preparation begins. Reasonable reshipment charges may apply when an incorrect address provided by the customer requires reshipment.

Delays & Missing Packages

Carriers, customs, weather, holidays, and remote destinations may cause delays. If delivery exceeds the estimated timeframe or tracking stops updating for an extended period, contact us with your order number and tracking details. We will investigate with the carrier or fulfillment partner and provide an appropriate resolution, which may include replacement or refund.

If tracking shows delivery but you cannot find the package, check your delivery area, household members, building reception, neighbors, and carrier. Contact us if it remains missing. A delivered scan does not automatically prevent review of a legitimate claim.

Damage, Customs & Returns

Report damaged, defective, missing, or incorrect items promptly, with photos or videos where available. Confirmed issues will receive an appropriate solution at no additional cost. Unless checkout states otherwise, destination-country import duties and taxes are the recipient's responsibility. Eligible returns may be requested within 30 calendar days after delivery; contact us before returning an item.